New Partner Corporate Assistance

The Field Agent Support Team (FAST) is a team of sales-focused individuals at WFGIA whose ​primary focus is to help newly licensed WFGIA agents become successful. FAST consultants are ​available to all new life licensed agents for the first 12 months after their license has been placed ​with WFGIA.

How to get here inside mywfg.com:

• Sign in to www.mywfg.com
  
• Click on the Menu Tab.
  
• Select Administration.
  
• Select FAST.
  

Contact U.S. FAST Consultants:

• Availability: from 9 a.m. to 7 p.m. EST
  
• Phone: 770.246.9889 (Follow Prompts)
  

Contact Canadian FAST Consultants:

• Availability: from 9 a.m. to 6 p.m. EST
  
• Phone: 416.225.2121 (Follow Prompts)
  

FAST consultants will have multiple contacts with new agents to complete a checklist that ​includes:

• Becoming Payable: Making sure all required fees are paid and all required training is complete
  
• Getting to Know WFG: Training on appointment processes, commissions, advancements, sales, ​and recruiting
  
• Platform Overview: High-level introduction to all the tools and resources available to agents on ​MyWFG.com. Agents will be referred to their Business Productivity Consultant for deeper one-​on-one training.
  

Where to Obtain Support After 12 Months:​

• Researching the Knowledge Articles in the Help section of www.mywfg.com
• Creating a Support Case through the Help section of www.mywfg.com
• Business Productivity Consultants (BPC)
• Conference calling the home office with their SMD at 770-246-9889 in the U.S. and 416-225-​2121 in Canada.

How to get here inside mywfg.com:

• Sign in to www.mywfg.com
• Click on the Menu Tab.
• Select Recruiting & Selling.
• Select Sales Tools & Info
• Select BPC.
  

Help & Support within myWFG.com

If you need help with an specific situation or need support with other topics like:

• Field Contracting & Coding.
  
• Commissions.
• Points.
• Sales.
• Licensing & Appointments.
• Technical Support.
• Trending Articles are the most popular questions being asked by the affiliates.
  

Follow the following steps:

• If you’re unable to find the right answer to your question or issue, you can create a ​support ticket by selecting the “Still Need Help?” button at the bottom of each article. ​Your ticket will then be routed to the appropriate department, and you will be notified ​via email when a response has been completed. Please be sure to provide a detailed ​description when submitting a support case. For technical issues, it is particularly helpful ​if the type of device and browser is referenced. While most cases are resolved within 72 ​hours, some may require additional research and assessment. All submitted cases can be ​viewed and referenced at any time via the “My Cases” tab.